HeiDoc.net: The Technology Treasure Chest

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FAQ

Q: The tool does not work on Windows 8.x or older versions.
A: Please try the legacy version instead.

Q: Can you include Windows Enterprise/Server/Vista etc. in the download selection?
A: All editions that Microsoft makes available are included. Should Microsoft decide to make the other editions available at a later point, they will also be added to the list.

Q: Where can I find untouched files for the above systems?
A: There are no free and legitimate download sources for them. If you search download and torrent sites, you can make sure to receive untouched files by comparing their SHA1 hashes with those of the official files, which can be found on the MSDN Download Center.

Q: Can you include additional languages in the download selection?
A: All languages that Microsoft makes available are included. Should Microsoft decide to make more languages available at a later point, they will also be added to the list.
Additional Windows 7 editions and languages can be unlocked with the ei.cfg remover. Read here for details: Windows 7 Direct Download Links

 Q: Can you include 64 bit versions for Office 2013 and Office 2016, or Office Professional Plus?
A: The downloads for Office 2013 and 2016 are based on the Click-to-Run technology, and not the previous 32/64 bit architecture. You can use the Office Deployment Tool to manually create a full 32 or 64 bit installer for Office 2013, 2016 or Office 365, including Professional Plus.

Q: Can you include other software such as Adobe?
A: No, this tool is dedicated to Microsoft products only.

Q: My anti virus software flags the download tool as malware.
A: The download tool uses techniques such as manipulating secure websites to create the download links, therefore some tools flag it as a false positive. We regularly have the anti virus vendors whitelist our tool. If your anti virus software still flags it, please contact us with details which anti virus software you use, and which version of our download tool is affected.

Q: After selecting a software version, everything grays out and freezes.
A: This issue can have a number of root causes:

  • You have modified your HOSTS file. Please remove the following two lines.
    0.0.0.0 aa.online-metrix.net
    0.0.0.0 c.bing.com
  • You have installed software that prevents scripts from modifying secure websites, such as certain adblockers, firewalls or similar security related software.
  • You have disabled TLS 1.2 in you internet settings. You can enable it again in the control panel in the Internet Options category.
  • In rare cases, starting the tool as administrator can resolve the issue.
  • In rare cases, updating Internet Explorer to the latest version can resolve the issue.

Q: I receive the message "ERROR. Please check your internet connection."
A: The root causes can be similar to the ones in the previous question. If the message appears in the status bar, then the tool can't update the download lists. If the message comes as a popup, then the tool can't connect to microsoft.com, and doesn't work until the root cause is resolved.

Q: I receive the message "GetHostEntry failed!"
A: The routine for detecting HOSTS file modifications could not be executed. The application might or might not be affected.

Q: After selecting a language, either nothing happens, or the tool displays error code 715-123130.
A: This happens when Microsoft's server has blocked your IP address from downloading any more files. Please try downloading again later. It might also help using a different online connection, and/or a different computer, and/or signing into microsoft.com with a different Live ID.

Q: Can you provide a tool for Firefox or Chrome?
A: Plugins for those browsers already exist. Please use Google to find them.

Q: Can you provide a tool for .NET 2.x, or older IE versions?
A: No, we don't have the resources for creating that many versions. All Windows editions that are still supported (Windows Vista or newer), can run the download tool. You might need to update your Internet Explorer or .NET version to make it work.

Q: I'd like to contribute a translation to the download tool in a language that's not listed as partially localized.
A: Thank you for your offer to help. The download tool integrates content from microsoft.com that's not available in your language. Localization is therefore currently not possible.

Q: What's the difference between "English" and "English International" in the language drop down.
A: "English" is US English, "English International" is UK English. (We can't do anything about that, as those are the official language designations coming from Microsoft...)

Q: I don't know which file I need to download for my Windows edition.
A: Please disable the "expert mode", which will leave the file that you most likely need in the download selection.

Q: How can I install Windows from a USB drive?
A: We recommend using Rufus for that.

Q: Does the tool pick up aborted downloads?
A: No. If your internet connection is unstable, we suggest pasting the download link into a download manager.

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